E-Online
Publishing / PDF file help.
Help... I
can't get the file to download.
Help...
I can't see the video!
Help...
I can't hear the audio!
You may not believe this...but the product
you are having a hard time downloading has been successfully
downloaded dozens of time in the past few days by other customers.
This means that the problem is not originating from our office
or our server. Rather, the problem could be anywhere along the
path from your phone company, your internet service providor,
or most likely.. your own computer's settings or your own computer's
software.
Because it is unlikely that OUR office
can assist you (since the problem is unlikely to be originating
from our office) we have provided an easy to follow HELP guide
here.
And, based on the e-mails and phone
calls we have recieved relating to downloading errors... over
90% of the problems results from the customer simply not understanding
how to work his/her own computer, browser, or not having the
current free software installed.
See the troubleshooting guide here for all REAL AUDIO issues. 
Most
of the VIDEO Clips are the format .MOV
This format is easily read by the world's most popular video
player: Quicktime.
There are free Quicktime viewers from both Mac and PC and all
systems.
For questions about Quicktime: http://www.info.apple.com/usen/quicktime/
Verify your computer's system
requirements.
To download a FREE quicktime player:
http://www.apple.com/quicktime/
You DO NOT need to buy the $29.95 quicktime PRO. It will
not solve your problem. The player you need is downloadable for
free.
All of our books on-line are either
offered in a standard browser which can be read from any Explorer
or Netscape browser or it will be available as a PDF download.
Just click on download and your computer
stores the file on your hard drive. Then, open it with the FREE
Adobe Reader.
Furthermore, all of our digital products
have a webpage where you can try again to download the book in
case you missed it the first time at the conclusion of your buying
experience.
If all else fails... read
this before sending an e-mail.
Quicktime
Video System Requirements
Mac OS System Requirements
· A PowerPC processorbased Macintosh computer.
· At least 32MB of RAM
· Mac OS 7.5.5 or later
(Mac users with 68020, 68030, or 68040
processor-based systems click here.)
Windows System Requirements
· A Pentium-based PC or compatible
computer
· At least 32MB of RAM
· Windows 95/98/NT/ME/2000 system software
· A Sound Blaster or compatible sound card and speakers
· DirectX version 3.0 or later recommended
