Service - Help
We are here to assist you in making fast, permanent change
in your life and health. We have attempted to
give you all the information you need to use this program
successfully. In most cases the information you need is
on-line at some web page on our system. We will assist
you in finding it if you send us an e-mail or browse this
Log in? See our "Log In Help Page": http://e-onlinepublishing.com/help/login.html
If you are having problems hearing the audio, please follow
the REAL AUDIO trouble shooting guide. Our experience with
hundreds of customers tell us this... the problem is on
YOUR COMPUTER. So, please save yourself the embarrassment
of blaming us when you simply might need to get the most
current version of REAL AUDIO Player or some other simple
Go here for the REAL AUDIO trouble
here for the QUICKTIME and PDF help page.
Scroll down to the bottom portion of this web page.
Affiliate Resources page here
Service, Lost Passwords, and Refund Requests.
Because E-online publishing has more than just the one
product you might have purchased, please be specific in
your e-mail with your question. Include the name of the
product, the approximate date your purchased it, your telephone
number and e-mail, and the exact URL
of the web page you are having difficulty with.
If for any reason you are requesting
a refund, a partial
credit, or have any other question relating to your credit
card statement or money, just send us an email. We process
all credits and refunds within 48 hours. Please DO NOT call
your credit card company and stop payment. If you do, we
get charged twice AND it costs us our credit rating. Although
very few people request refunds,it is part of our written
guarantee and it is part of doing business. Please send
us an e-mail, first. We will handle it.
Please don't hesitate to e-mail with any questions. E-mail
is faster as we can research the problem
or direct the question to the proper person. It is very
unlikely a person answering the phone will be same person
that can answer your technical question.
All emails should be sent to firstname.lastname@example.org
(make sure you put the dash "-" after the e.)
TROUBLE SHOOTING GUIDE
If you cannot hear the recordings, download the latest
edition of REAL PLAYER.If you receive an error, please download
the LATEST edition of Real Player 7.0 or higher. This is
a free download. Most user errors have been solved by downloading
the most recent edition.
If you downloaded a version recently, download it again...
they update it as often as monthly.
You must look around the site for
the FREE VERSION.
(Real Jukebox or Real Player Free versions are available.)
The hotlinks located in the table of contents are
links to the RAM file. When clicked, this simple RAM file
automatically opens up your Real Audio
program re-directs your Real Audio Program to go to the
Real Audio / .RM file. One way you can test to see where
the problem is to type in the exact location of the .rm
file into your Real Audio Player. This technique bypasses
the RAM file and starts playing immediately if the .rm file
is available. The address of the RM file is contained inside
the RAM file if you open it using a text application such
as Microsoft Word.
Then, if still feel the technical problem is on our end...
please email: email@example.com
We have no telephone support for this product at
this time. Please use e-mail.